Return Policy

Last Updated: July 25, 2025

Introduction

This Return & Refund Policy sets out the terms and procedures for handling orders involving damaged merchandise, product defects, or items that were shipped incorrectly. Please review these terms carefully before placing an order with Hangfacaishop.

1. General Return Conditions

All orders placed through Hangfacaishop are considered final sale.

We do not accept standard product returns or exchanges. Exceptions may be considered only when:

The product arrives damaged or defective, or
The customer receives an item that does not match the order.

If a claim is approved, the applicable resolution will be handled in accordance with the conditions described in this policy.

2. Claims for Defective, Damaged, or Incorrect Products

We strive to provide quality products and a positive shopping experience. If there is a problem with an item you receive, please submit your claim following the process below.

Inspection & Reporting Period

Customers should inspect their orders as soon as they are delivered.

Any report concerning a damaged product, manufacturing defect, or incorrect item must be submitted within 7 days of the delivery date.

Required Information for Claims

All claims should be sent to:

support@hangfacaishop.com

To help our support team review your request efficiently, please provide:

Your Order Number (example: 212SHOP-1218)
The email address used when placing the order
A clear description of the issue
Photos or video clearly showing the damage, defect, or incorrect product

Claim Review & Resolution

Each submitted claim will be assessed by our customer support team.

Depending on the circumstances and the evidence provided, an approved claim may result in:

A replacement item
A partial refund
A full refund

The specific resolution will be determined by the company after reviewing the details of the claim.

3. Refund Policy

When a full or partial refund has been approved, the applicable amount will be credited back to the original payment method used for the purchase.

Please allow approximately 7–12 business days for the refund to be reflected on your account statement. The actual posting time may differ depending on your bank or payment provider.

4. Exchanges & Replacements

Direct product exchanges are not available.

A replacement may be issued only after a claim involving a defective or damaged product has been submitted, reviewed, and approved under the terms of this policy.

5. Unauthorized Returns

Do not send any merchandise back before contacting our support team and obtaining return authorization.

Items returned without prior approval:

Will not be eligible for a refund or replacement
May be refused or discarded without notice
Will not be the responsibility of the company

Customers are required to receive approval from our support team before returning any merchandise.

6. Contact Information

If you have questions about this Return & Refund Policy or need to submit a claim, please contact: