Shipping Policy
Last Updated: July 25, 2025
Thank you for shopping with us. This Shipping Policy outlines how your order is processed, dispatched, and delivered. We encourage you to review the details below before completing your purchase.
1. Order Processing
Orders are generally prepared and dispatched within approximately 3 business days after the purchase has been successfully confirmed.
During this period, your order may go through the following steps:
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Payment verification
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Product inspection and quality checks
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Secure packaging
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Transfer to the designated shipping carrier
Orders placed on weekends or public holidays will begin processing on the next available business day.
2. Shipping Times & Delivery Fees
Following dispatch, standard delivery generally takes 10–20 business days, depending on the destination country and the operation of the local carrier.
Shipping Fee
We provide worldwide shipping for a flat fee of USD $5.99 per order.
Estimated Total Delivery Time
When both processing and transit are taken into account, the estimated total delivery timeframe is approximately 13–23 business days.
3. Delivery Delays
Please note that delivery estimates are provided as general guidelines and cannot be guaranteed.
Delays may occasionally occur because of circumstances beyond our control, including but not limited to:
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Customs inspections or import clearance
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Interruptions in courier transportation
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Carrier network delays or operational issues
We appreciate your patience and understanding when unexpected shipping delays occur.
4. Shipment Tracking
After your order has been dispatched, a shipping confirmation email containing your tracking number will be sent to you.
You can use the tracking number to monitor your shipment through:
Please allow several business days after shipment confirmation for tracking information to become active and begin displaying updates.
5. Multiple Package Shipments
Orders containing several products may occasionally be divided into separate shipments and fulfilled from different warehouse locations.
This fulfillment method can help improve shipping efficiency and may shorten overall delivery times.
If your order is shipped in multiple packages, each package will have its own tracking number and will be accompanied by a separate shipping confirmation email.
6. Changes to Orders
Any request to change order details — including the shipping address, phone number, product size, color, or quantity — should be submitted as soon as possible before fulfillment begins.
For the best possibility of making a successful change, please contact us within 12 hours of placing your order.
Please email support@hangfacaishop.com and provide:
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Your Order Number (example: 212SHOP-123331)
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The email address associated with your order
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A clear explanation of the changes you would like to request
We will make reasonable efforts to accommodate your request; however, changes cannot be guaranteed once the order has entered processing or shipment preparation.
7. Failed Delivery Attempts
If a carrier is unable to complete delivery, the package may be held at a nearby pickup facility or post office.
Customers are encouraged to contact the local carrier directly using the tracking number to arrange another delivery attempt or collect the package.
We are not responsible for packages returned due to:
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Incorrect shipping information entered at checkout
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Failure to collect the package within the carrier’s specified holding period
8. Tracking & Shipment Status Questions
It is normal for tracking information to temporarily stop updating while a package is being transferred between carrier facilities.
As a general reference:
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If tracking activity has been updated within the last 7 days, the shipment will generally still be considered in transit.
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If there have been no tracking updates for more than 7 consecutive days, please contact our customer support team for assistance.
9. Lost or Stolen Packages
If your package appears to be lost following an extended period without tracking activity, please contact us so that we can request an investigation from the shipping carrier.
If the carrier officially confirms that the shipment has been lost in transit, we will send a replacement order at no additional cost.
Important Notice
Our responsibility for the shipment ends once the carrier’s tracking system confirms successful delivery to the shipping address provided at checkout.
We are not responsible for packages that are reported missing or stolen after confirmed delivery.
10. Shipping Regions & Fulfillment Locations
Shipping Availability
We currently provide shipping services worldwide.
If shipping to a particular country becomes unavailable because of carrier restrictions or logistical limitations, we will contact you directly to discuss available alternatives.
Fulfillment Locations
Orders may be dispatched from fulfillment centers located in:
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United States
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Canada
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Australia
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European Union
Some products may also be shipped directly from manufacturing or logistics partners in order to support product availability and improve delivery efficiency.
11. Important Terms & Disclaimer
By placing an order through our Website, you acknowledge and agree to the following:
Delivery Estimates
All shipping and delivery timeframes are estimates and are not guaranteed. We are not responsible for delays caused by customs authorities, courier companies, weather conditions, or other circumstances outside our reasonable control.
Customs Duties & Taxes
Customers are solely responsible for any import duties, customs fees, taxes, or other related charges imposed by local government authorities. Such charges are not included in the product price or shipping fee.
Address Accuracy
Customers are responsible for entering complete and accurate shipping information during checkout. We are not responsible for packages that are lost, delayed, or returned because of incorrect or incomplete address information.
Delivered Shipments
Once the carrier confirms that a shipment has been successfully delivered, responsibility for the package transfers to the recipient. We are not responsible for packages that go missing or are stolen after confirmed delivery.
Contact Us
For questions or assistance regarding shipping, please contact our customer support team at:
To help us handle your request efficiently, please include:
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Your Order Number (example: 212SHOP-1938)
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The email address used when placing your order