Shipping Protection & Tipping Policy

At Hangfacaishop, we aim to make your shopping experience as convenient and worry-free as possible. To provide customers with additional flexibility and choice, we offer optional services that may be selected during checkout.

1. Completely Voluntary Services

Please understand that Shipping Protection and Tipping are entirely optional. Neither service is a mandatory charge, and they will only be included in your order if you choose to add them manually.

  • Shipping Protection: An optional service designed to provide protection for your package in the event of loss, damage, or theft while it is in transit.

  • Tipping: An optional way for customers to express their appreciation for our fulfillment and customer service teams.

2. Shipping Protection Details

When you add Shipping Protection to your purchase, your order may be covered for various issues that occur during transit. For complete information regarding coverage, exclusions, and the claim process, please refer to our detailed policy page:

Shipping Protection & Tipping Policy

3. Change of Mind & Refund Policy

We want you to feel confident about your purchase. If you decide after checkout that you no longer want the Shipping Protection or Tip you added to your order, we will provide a full refund of the applicable voluntary service amount, with no questions asked.

Refund requests will be processed immediately, including when your order has already been shipped. If a voluntary service was added accidentally during checkout, you may also request a full refund of that amount.

4. How to Contact Us

If you would like to request a refund for either of these optional services or have any questions, please contact us through the channels listed on our Contact Us page:

Our customer support team is available to assist you promptly and help ensure a smooth and worry-free experience.